Welcome to naprecliner (www.naprecliner.com). By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before placing an order.
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1. Scope and General Provisions
These Terms of Service govern all sales and deliveries of products by naprecliner to consumers located within the European Union. By placing an order through our website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
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2. Orders and Contract Formation
All orders placed through www.naprecliner.com are subject to acceptance and availability. Once an order is submitted, you will receive an order confirmation email. A binding contract for the sale of goods is formed only when we dispatch the ordered items and send a shipment confirmation email to your provided email address.
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3. Shipping and Delivery
Carriers: We cooperate with major international logistics providers, including DHL, FedEx, and UPS Priority, to ensure reliable delivery across Europe.
Delivery Timeframes: Standard delivery typically takes between 5 to 9 business days from the date of dispatch.
Tracking Notifications: At key logistical milestones—including order dispatch, arrival at regional logistics hubs, and local out-for-delivery status—automated tracking notifications will be sent directly to the email address provided during checkout.
Delays and Investigations: If your order exceeds the standard delivery timeframe, we will formally initiate an investigation with the respective carrier. Depending on the outcome and actual circumstances of the investigation, we reserve the right to issue a full refund or arrange an expedited replacement shipment.
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4. Risk of Loss and Title
In accordance with applicable European consumer protection regulations, the risk of damage to or loss of goods shall remain with naprecliner and shall transfer to the consumer only upon physical receipt of the goods (i.e., when the consumer or a nominated third party other than the carrier acquires physical possession of the goods). The risk does not transfer upon handover to the carrier.
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5. Right of Withdrawal and Returns
14-Day Withdrawal Period: Consumers residing in the European Union have the legal right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must inform us via email at control@naprecliner.com of your clear decision to withdraw from the contract before the withdrawal period expires.
Defective or Damaged Goods: If items received are flawed, defective, or damaged upon arrival, customers may contact our customer support team via email at control@naprecliner.com, providing clear photographic evidence of the issue. Upon verification, we will process a full refund or dispatch a replacement order promptly. For damaged or defective items supported by photographic evidence, physical return of the item is not required.
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6. Limitation of Liability
We endeavor to ensure that all information and operational procedures on our website function smoothly and reliably. However, no digital system or operational network can be operated entirely free of interruptions or anomalies. Liability for slight negligence is excluded, except in cases of injury to life, limb, or health, or breach of essential contractual obligations.
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7. Customer Support
For any inquiries, order assistance, or support requests, please contact our team via email at:
Email: control@naprecliner.com
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8. Governing Law
These Terms of Service and any separate agreements whereby we provide products to you shall be governed by and construed in accordance with the laws of Germany and applicable European Union consumer protection directives.