This Refund and Return Policy sets out the terms and conditions governing purchases made on www.naprecliner.com (“naprecliner”, “we”, “us”, or “our”). By placing an order with us, you agree to adhere to the terms outlined below. This policy is structured in compliance with applicable European consumer protection legislation.
—
1. Statutory Right of Withdrawal (14-Day Returns)
In accordance with European consumer protection regulations, customers residing within the European Union possess the statutory right to withdraw from their purchase contract within 14 days without providing any justification.
Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Notification: To exercise your right of withdrawal, you must inform naprecliner via email at control@naprecliner.com with an unequivocal statement detailing your decision to withdraw from the contract.
Condition of Goods: Items must be returned in their original condition and packaging.
Return Address: Authorized returns must be dispatched to our designated European logistics facility:
> naprecliner Returns Department
> [Insert Return Address, Germany]
—
2. Shipping Delays and Logistics Investigations
naprecliner collaborates with premier international logistics providers, including DHL, FedEx, and UPS Priority, to ensure reliable delivery across Europe.
Standard Transit Times: In the event that an order exceeds standard estimated delivery schedules, naprecliner will formally engage with the respective carrier to launch an official investigation.
Resolution: Depending on the factual findings and investigation outcome provided by the carrier, naprecliner will determine the appropriate course of action, which may include a full refund or a replacement shipment.
—
3. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect upon delivery, you are entitled to prompt remediation.
Claim Procedure: Customers must notify our support team via email at control@naprecliner.com, accompanied by clear photographic evidence substantiating the defect or damage.
Resolution without Return: Upon verification of the submitted evidence by naprecliner, we will process a full refund or arrange a replacement order. To streamline resolution, physical return of the damaged item is not required unless explicitly instructed.
—
4. Refund Processing and Accepted Payment Methods
Accepted Payment Methods: naprecliner processes transactions through recognized payment channels, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported electronic digital wallets.
Refund Execution: Approved refunds will be credited back to the original payment instrument used during checkout. Processing timelines are subject to the standard policies of the respective financial institution.
—
5. Contact Information
For any inquiries regarding returns, refunds, or order status, please contact us directly via email:
* Email: control@naprecliner.com